Refund policy
As an FMCG brand we have a no returns policy. If you have faced any issues please do write to us at yours@jeevanafoods.com and we shall rectify the same for you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Shipping policy
Purchases are shipped from our warehouse in Chennai by reputed courier agencies. Please allow following number of days from receipt of your order.
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 4-5 business days. For locations which are in the interiors or in difficult coverage area, this may take between 7-10 working days.
Please be advised that shipments are not sent out on Saturdays, Sundays or any public holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
Shipping charges
For India Orders:
We have specific shipping rates based on the order value. The shipping rates will be displayed during the checkout process. We charge an additional fee for COD orders.
How can I track my order?
To track your order, you can follow the track shipping link in your confirmation email. Alternatively, you could use the track my order link on our website footer section.